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QUESTIONS AND ANSWERS

MY DOG HAS SHORT FUR, DO I STILL NEED TO GROOM?

Your dog may not require a haircut but there are still essential services that your dog may require like ear cleaning or cutting of nails, and not to mention a trim of the fur around the paw pads and in between the toes, we want them to be clean and in tip top condition.

MY DOG HAS NEVER BEEN GROOMED BEFORE, CAN I WATCH THE ENTIRE PROCESS?

While we definitely welcome you to view the entire process, some dogs do not respond well to grooming when their pawrents are around. It is best to leave them in our care so that we can get their tail wagging within a schedule. Alternatively, you can opt for home grooming so you can witness the entire process yourself in the comfort of your home. Your dog will thank you for it too.

MY DOG IS LISTED IN YOUR SIZE CHART AS A SMALL DOG, WHY IS IT PRICED AS SMALL MEDIUM?

The size chart is only a guide. However, some dogs are either bigger or heavier than the normal and may jump into a different classification. Size and Weight is a better gauge.

HOW MANY DOGS CAN YOU GROOM AT ONE TIME?

In terms of ability and facility, we can probably do two at a time, but it will depend on the situation and the dogs, we rather give full attention to each dog and work on them sequentially so that we can give them the best possible care.

I WANT TO SEND MY DOG FOR GROOMING BUT I NEED THE TRANSPORT SERVICE. CAN I COME ALONG?

Yes, our pet taxi rates still apply, you can come along, but please book in advance to avoid disappointment, so that we can ensure we have enough seats.

FOR POST-SURGERY GROOMING, I'M WORRIED ABOUT MY DOG MOVING ABOUT, WHAT CAN I DO?

Don't worry, we have been transporting dogs for many years. We will be able to transport them with the utmost comfort and safety. If you still feel uncomfortable about this, you can opt for home grooming where we will come to you instead.

MY DOG IS A LITTLE AGGRESSIVE, I'M CONCERNED, WOULD YOU STILL GROOM MY DOG?

That is something you definitely have to work on, as an aggressive dog can be troublesome. However, we have excellent dog communication skills, so this should not be a problem as we have the experience and the tools to support even the most aggressive of dogs.

MY DOG'S BREED IS LISTED UNDER SMALL MEDIUM, BUT ITS WEIGHT IS MORE THAN 10KG, WHICH PRICE SHOULD IT BE?

Size and Weight is more important than the classification of the dog breed. The size chart is only a guide - some dogs can be heavier than the average weight of dogs under that breed. In this example, your dog would be priced under Medium instead.

FAQ: FAQ
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